Política de Privacidad del Hotel Veracruz

If you wish to contact Hotel Veracruz, please do so through this form, we will respond in a personalized manner as soon as possible. We are always at your service on the official website of Hotel Veracruz. Av. Independencia esquina Miguel Lerdo. Colonia Centro, 91700, Veracruz-México
Phone: +52 229 989 3800
Email: reservav@hotelveracruz.com.mx At Hotel Veracruz we understand the importance for you to know how we will treat your personal data and we are aware that by using our services you entrust us with such data and we understand the responsibility that this implies, for which we will strive to care for and protect your information. In this regard and in order to inform you about how we treat your personal data and in compliance with the Law, we make available to you the following Privacy Notice, with the PURPOSE of letting you know what data we will collect, why we request it, how you can update it and even delete it, among other things. The personal data of minors or persons incapacitated in terms of the Law, may only be provided by the father, mother or guardian and will be safeguarded under strict security measures. If you are a minor or an incapacitated person in terms of the Law, you should not provide us with your personal data without the prior, express and written consent of the person who exercises parental authority or guardianship over you.

1.- IDENTITY AND ADDRESS OF THE “RESPONSIBLE PARTY”.

Hotel Veracruz (hereinafter simply the “RESPONSIBLE PARTY”) with address at Av. Independencia esquina Miguel Lerdo. Colonia Centro, 91700, Veracruz-México, is responsible for the treatment of your personal data (hereinafter simply the “DATA”) and the Information that is collected from the holders of the “DATA” (hereinafter simply the “HOLDERS” or the “HOLDER”) which will be treated in a strictly confidential manner.

2.- PERSONAL DATA THAT WILL BE REQUIRED.

Hotel Veracruz, will be responsible for collecting, using and protecting the following “DATA”, either verbally, in writing, or through electronic means, in accordance with the purposes for which the “HOLDER” gives consent, the latter being responsible for the veracity of the same:

• a).- Full name.
• b).- Place and date of birth.
• c).- Nationality.
• d).- Age.
• e).- Marital Status.
• f).- Address.
• g).- Tax Status Certificate.
• h).- CURP (Unique Population Registry Code)
• i).- Email address.
• j).- Phone number(s).
• k).- Official identification with photograph (INE, passport, professional ID, ID, driver’s license).
• l).- Bank card number (either credit or debit), as well as expiration date and security code.
• m).- License plates of your automobile, if you park it at said hotel.
• n).- If your stay is covered by your company: name of your company, position you hold in that company and Tax Status Certificate of your company.

3.- SENSITIVE DATA.

The “RESPONSIBLE PARTY” will collect and process certain sensitive “DATA”, that is, those that may reveal aspects such as racial or ethnic origin, present or future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions and sexual preference, the “RESPONSIBLE PARTY” committing that all sensitive “DATA” will be treated with strict security and confidentiality. Derived from the COVID-19 pandemic, data concerning your health status will be collected with the sole purpose of achieving your health protection and that of other people who are in the mentioned hotel, safeguarding such information for the time necessary to comply with the purposes of this “NOTICE” (hereinafter simply the “NOTICE”), in accordance with the provisions of article 10 sections V and VI of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter simply the “LAW”).

4.- PURPOSES OF THE PROCESSING OF PERSONAL DATA.

The “DATA” that is obtained will be used to carry out the following purposes, taking into consideration that some of these purposes will proceed until you are our guest: I.- Primary or necessary purposes:

• a).- Verify your identity and information.
• b).- Update your information in our database.
• c).- Analyze your economic capacity to cover our services.
• d).- Identify and/or register you as a customer or user of our site.
• e).- Carry out, if applicable, investigations in order to verify through third parties contracted for this purpose, the veracity of the data you provide us.
• f).- Provide the requested services and inform you about changes in them.
• g).- Internal reports of the different areas of said hotel for statistical purposes.
• h).- Payment of services on a one-time basis or scheduling of service payments.
• i).- Issuance of invoices.
• j).- Video surveillance within our facilities (common areas) for your safety, that of other guests and the staff inside them.
• k).- Keep your information for compliance with legal provisions and requirements of various authorities and/or regulatory entities.
• l).- Compliance with provisions on the prevention of Money Laundering.
• m).- Address your doubts, complaints, clarifications, claims and suggestions as a guest.
• n).- Know your needs to adequately provide you with services.
• o).- Evaluate the quality of services provided by the hotel.
• p).- Provide you with personal attention through different electronic communication means such as email, telephone, chat, WhatsApp, among others.
• q).- Keep a history of the use of our services, which includes a physical or electronic file of your stays, consumption, payment thereof, channel through which you booked.

II.- Secondary or accessory purposes:

• a).- Inform you about new services, products or events related to the above.
• b).- Send you our promotions, newsletters, news, thanks, congratulations through various means.
• c).- Comply with obligations related to services.
• d).- Carry out quality and satisfaction surveys to evaluate the quality of our services and, where appropriate, our products.
• e).- Invite you to participate in our events or campaigns.
• f).- Advertise on social networks, media and information, newspapers or magazines.
• g).- Offer you any of our services and, where appropriate, our products.
• h).- For marketing, commercial prospecting, statistical and historical purposes.
• i).- Prepare analysis of service use, market segmentation, statistics, records and information analysis.
• j).- Use of images in advertising and support media, corporate image, marketing, advertising campaigns, videos, photography and publications in any media.

The “HOLDER” of the “DATA” has the right to oppose that their “DATA” be used for the mentioned secondary or accessory purposes. In the event that you wish to exercise this right, the “HOLDER” of the “DATA” must do so in accordance with the procedure established in numeral 5 (five) of this “NOTICE”, within 5 (five) business days following the date on which this “NOTICE” has been made available to you, so that the “RESPONSIBLE PARTY” does not process your “DATA” for such purposes. Otherwise, it will be understood that the “HOLDER” agrees and consents to the processing of their “DATA” for each and every one of the purposes listed above. It should be mentioned that the foregoing is without prejudice to the provisions of article 26 of the “LAW” and other applicable provisions. The refusal to use your “DATA” for secondary or accessory purposes will not be grounds for us to deny you our services.

5.- OPTIONS OR MEANS OFFERED BY THE RESPONSIBLE PARTY TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.

The “HOLDER” of the “DATA” to limit the use or disclosure thereof, must send an email to the email address reservav@hotelveracruz.com.mx by which you will request the limitation of the use or disclosure in question, through which you may request to be included in the internal exclusion lists of no contact for promotional and market purposes. The “HOLDER” of the “DATA” to avoid unwanted advertising, may also register in the Public Registry of the Federal Consumer Protection Agency (REPEP) by entering the following link http://repep.profeco.gob.mx/, in which case there is a possibility that you may not have access to possible additional benefits with our secondary purposes.

6.- MEANS TO EXERCISE THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (ARCO RIGHTS).

Based on the “LAW”, the “HOLDER” of the “DATA” has the right to Access (“ACCESS”) the data held by the “RESPONSIBLE PARTY”, as well as the details of their treatment. You also have the right to Rectify them (“RECTIFICATION”) in case they are incomplete or inaccurate, to Cancel them (“CANCELLATION”) as stipulated in the “LAW” itself and to Oppose (“OPPOSITION”) the processing thereof. To exercise the aforementioned rights, the “HOLDER” of the “DATA” or, where appropriate, their legal representative, must send a request through a free letter to the email reservav@hotelveracruz.com.mx or through written notification to the legal department located at Av. Independencia esquina Miguel Lerdo. Colonia Centro, 91700, Veracruz-México, during hours from Monday to Friday from 09:00 to 18:00 hours, specifically stating that you wish to exercise your ARCO rights. Said request (free letter) must contain the requirements referred to in article 29 of the “LAW”, that is:

• a).- Name of the “HOLDER” and address or other means (for example, email) to communicate the response to your request.
• b).- Documents that prove your identity or, where appropriate, the legal representation of the “HOLDER”.
• c).- Clear and precise description of the “DATA” with respect to which you intend to exercise any ARCO right.
• d).- Any other element or document that facilitates the location of the “DATA”.
• e).- In case of requests for rectification of “DATA”, the holder must indicate, in addition to what is stated in the previous paragraphs of this section, the modifications to be made and provide the documentation that supports their request.

If the information provided by the “HOLDER” in their request is not sufficient or is erroneous to be able to attend to their request, or if the necessary documents are not attached, the “RESPONSIBLE PARTY” may request the “HOLDER” the information and/or documentation necessary to process their request in accordance with article 96 of the Regulation of the “LAW”, the “HOLDER” having 10 (ten) business days to attend to the requirement of the “RESPONSIBLE PARTY”. In turn, the “RESPONSIBLE PARTY” must communicate to the “HOLDER” within a maximum period of 20 (twenty) business days from the date of receipt of their request for access, rectification, cancellation or opposition, the determination adopted, so that, if applicable, it becomes effective within the 15 (fifteen) business days following the date on which the response is communicated. In accordance with article 33 of the “LAW”, the aforementioned periods may be extended only once for an equal period, provided that the circumstances of the case so justify. When the “HOLDER” exercises the right of “ACCESS”, said obligation on the part of the “RESPONSIBLE PARTY” will be fulfilled when the “DATA” is made available to the “HOLDER”, or; through the issuance of simple copies or electronic documents that will be sent to the “HOLDER” to the email indicated in their request. The “RESPONSIBLE PARTY” may deny access to the “DATA” or carry out the rectification or cancellation or grant the opposition to the processing thereof in the cases referred to in article 34 of the “LAW”. The “RESPONSIBLE PARTY” will not be obliged to cancel the “DATA” of the “HOLDER”, under the assumptions established in article 26 of the “LAW”. If the “HOLDER” of the data needs to clarify doubts about the procedure and requirements for the exercise of ARCO rights, they must send an email to the address reservav@hotelveracruz.com.mx.

7.- REVOCATION OF CONSENT.

The “HOLDER” of the “DATA” has the right to revoke at any time the consent that has been granted to us for the processing of their “DATA”, as established in article 8 of the “LAW”, for which they must send a written request to the email reservav@hotelveracruz.com.mx, or through written notification to the address Av. Independencia esquina Miguel Lerdo. Colonia Centro, 91700, Veracruz-México, from Monday to Friday during hours from 09:00 to 18:00, in which you clearly detail the data with respect to which you revoke your consent. At these same addresses, you will be informed about the procedure to follow to attend to your request.

8.- PERSONAL DATA OF PERSONS WHO ARE IN A STATE OF INTERDICTION OR INCAPACITY ESTABLISHED BY LAW.

Some of the data we process could include data from persons who are in a state of interdiction or incapacity established by law, for the processing of which we require the consent of the guardians. In this case, the exercise of ARCO rights may be carried out through the person who exercises guardianship or representation of the incapacitated person or declared in a state of interdiction.

9.- SECURITY MEASURES.

The “RESPONSIBLE PARTY” knows and recognizes the value of your “DATA”, for which it has implemented security measures to try to prevent its use for purposes other than those authorized, as well as to try to prevent its alteration, loss, theft or access by third parties. Measures include the use of specialized computer programs, staff training and adoption of internal data protection policies.

10.- TRANSFER OF PERSONAL DATA THAT ARE MADE.

The “RESPONSIBLE PARTY” may carry out national or international data transfers without the consent of the “HOLDER” in the terms established by article 37 of the “LAW” and in compliance with article 69 of its Regulation.

11.- USE OF COOKIES.

A cookie is a file that is downloaded to your computer when accessing certain web pages. In this regard, we use cookies to improve our services, show you advertising related to your browsing preferences and the content of your previous visits, keep sessions active, as well as to record traffic from the redirection of other sites. When you visit the “RESPONSIBLE PARTY” website again, cookies allow us to personalize our content according to your preferences. It should be noted that the “RESPONSIBLE PARTY” website does not use or save cookies to obtain personal identification data from the “HOLDER’S” computer regarding data that was not originally sent as part of the cookie. While it is true that, although most browsers accept cookies, the “HOLDER” of the “DATA” can configure their browser not to accept them, that is, they can disable them by following the procedure of each browser, in which case, you should take into consideration that, by deactivating them, you could limit the functionality offered by the platform.

12.- NOTIFICATION OF CHANGES AND/OR UPDATES TO THE PRIVACY NOTICE.

The “RESPONSIBLE PARTY” may at any time modify and/or update this “NOTICE”, whether due to legislative or jurisprudential reforms, internal policies or new requirements, with the updated version being the one that will apply at all times, the one published on our website. When the “RESPONSIBLE PARTY” needs to change its identity, collect additional financial or patrimonial data, change or modify the purposes for which it obtained the “DATA”, or modify the conditions of transfers that may be made in accordance with the provisions of this “NOTICE”, it will make available to the “HOLDERS” of the “DATA”, a new “NOTICE”, through the email that the “HOLDER” has provided to the “RESPONSIBLE PARTY” or through the “RESPONSIBLE PARTY” website.

13.- ACCEPTANCE OF TERMS.

If the “HOLDER” uses the services, it means that they have read, understood and accepted, each and every one of the points set forth above in this “NOTICE”. If you do not agree with all or any of these points, the “HOLDER” should not provide any personal information, nor use the services. In case of any disagreement or complaint about the processing of your “DATA”, you can contact the Institute indicated by the “LAW” itself. June 21, 2023.